Effective Date: 01/01/2025

At Florin and Grace, your privacy is important to us. This Privacy Policy explains how we collect, use, and protect your personal information when you visit our website and make purchases.

1. Information We Collect
We collect the following types of personal information:

• Personal Identification Information: When you place an order, subscribe to our newsletter, or contact us, we may collect your name, email address, mailing address, phone number, and payment information.

• Non-Personal Identification Information: We also collect non-personal information such as browser type, operating system, and browsing patterns on our site.

2. How We Use Your Information
We use the information we collect for the following purposes:

• To process and fulfill your orders.

• To communicate with you regarding your orders and customer service inquiries.

• To send marketing communications, updates, and promotions (if you opt-in to receive them).

• To improve our website, products, and services.

3. How We Protect Your Information
We implement a variety of security measures to maintain the safety of your personal information when you place an order or enter, submit, or access your personal information. Your information is stored in a secure server, and we use encryption to protect sensitive data such as credit card information.

4. Sharing Your Information
We do not sell, trade, or otherwise transfer to outside parties your personally identifiable information unless we provide users with advance notice. This does not include website hosting partners and other parties who assist us in operating our website, conducting our business, or servicing you, so long as those parties agree to keep this information confidential.

5. Third-Party Services
We may use third-party service providers for payment processing, shipping, and marketing services. These third parties may collect information necessary to perform their services. We encourage you to review their privacy policies as they pertain to the information they collect.

6. Cookies
Our website uses cookies to enhance your user experience. A cookie is a small file that is stored on your device and helps us track the pages you visit. You can choose to disable cookies through your browser settings, but this may affect the functionality of our website.

7. Your Rights
You have the right to:

• Access and update your personal information.

• Request the deletion of your personal information.

• Opt-out of receiving marketing communications at any time by following the unsubscribe instructions in the emails we send.

8. Changes to Our Privacy Policy
We may update this Privacy Policy from time to time. Any changes will be posted on this page with the updated effective date. We encourage you to review this policy periodically.

9. Contact Us
If you have any questions about this Privacy Policy or how we handle your personal information, please contact us at:
Email: info@florinandgrace.com.au